Comments for Matt Compton

Comment on Barnes & Noble’s bad return policy by bart g

bart g — Fri, 20 Jan 2012 17:07:46 +0000

In-store policy stinks, I agree but the online return policy should be in bold when you bu from a third party. I bought a book it came a week past the due date, at that point I had bought another book,it was a gift I needed to have. When I returned the book and confirmed delivery I called B&N to see how long until refund would be issued. They said they have no authority over these issues and third party sellers are not bound to B&N in any way. It is up to me to chase the refund. Personally, I thought (I believe it is implied)that going through B&N was safer than going to some total stranger, Apparently not.

Comment on My favorite books of 2011 by arlene1027

arlene1027 — Mon, 12 Dec 2011 12:07:14 +0000

It’s nice to see what other people are reading! I am a bookworm myself and I occasionally blog about books.

Comment on Yes We Can by nomyxk

nomyxk — Sun, 04 Dec 2011 10:17:45 +0000

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Comment on Yes We Can by wdyvyaxp

wdyvyaxp — Fri, 02 Dec 2011 11:19:37 +0000

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Comment on Yes We Can by Bettie

Bettie — Fri, 02 Dec 2011 03:28:13 +0000

Surprisingly well-written and ifnomrtiave for a free online article.

Comment on What I’ve been reading by Audrey Edmonds

Audrey Edmonds — Tue, 19 Jul 2011 23:02:13 +0000

I loved Cleopatra and Room, and I was just thinking about starting A Visit from the Goon Squad last night.

Now I will take the plunge!

Comment on Barnes & Noble’s bad return policy by Gabe

Gabe — Fri, 15 Apr 2011 16:49:29 +0000

I so agree. I got 3 copies of the Settlers of Catan extension pack for my birthday, luckily 2 people thought to save their receipts. I tried to return one to B&N but because the receipt was 20 days old, not 14, and didn’t specifically say “gift receipt” at the top, they refused to let me exchange it for things I could actually use. If I had known I would’ve made it a priority to get in more quickly.

Comment on Barnes & Noble’s bad return policy by dave

dave — Sun, 30 May 2010 16:16:21 +0000

um… it’s because people were buying the books, reading them, then returning them. in addition, a receipt is now required because people could bring in a book from anywhere and try to return it to barnes and noble as long as they sold it. they are not the only book store out there. even more so, what is to stop someone from coming into the store, grabbing a popular book off of the shelf, and taking it up to the front registers to return it? the truth is, their old return policy was lax. honestly, two weeks isn’t long enough? just save the receipt and stop complaining.

Comment on Barnes & Noble’s bad return policy by Deric

Deric — Tue, 09 Feb 2010 18:38:43 +0000

Barnes and Noble is Unreasonable.My 82 year old neighbor received books as a gift from bn.com from his daughter. His daughter checked off the wrong shipping address and the books were sent to her by mistake . She re-boxed the books and sent them on .She notified bn.com of the error. The books arrived 2 weeks later . My friend wanted to return the books . The books were not touched.. I called bn.com and was advised to take them to the store . Having difficulty walking my friend could not go to the store . I went to the store a week later and the return was refused . Manager said policy .I called bn.com again they did not understand why the return was denied.and said i could try another location or send the books back at my expense. I Another week passed , I decided to send the books back . I called bn.com annd was told they can no longer return the books since the 30 day return policy lapsed.If I was not sent to the stores I would have been able to send the books back. I have emailed bn.com 4 times . My emails are never addressed, the only answer I get is a link to their return policy. My friend wanted to use the credit for a nook since he has trouble holding books and getting out. Makes no sense turning customer business away . I will not walk into a bn store or do bu. The books in untouched condition Shameful to deny an exchange.What bn.com and bn stores need to learn is Policy is needed . To run a good bussines you need to learn how to bend policy .$200 in books sitting untouched

Comment on Barnes & Noble’s bad return policy by GK

GK — Sun, 07 Feb 2010 13:06:04 +0000

I was just made aware of Barnes and Noble’s 14 day return policy recently when I went there to purchase a Linux reference manual for a college coarse I am taking this winter semester. This past fall I was just laid off and currently unemployed as many other Americans now are and decided to go back to school to retool my skills. So, money is tight.

Through the college’s website I was able to determine which book(s) were needed for the course so I was prepared for the 1st day of class. I found the required reference manual at Barnes & Noble and purchased it a week before class started. Come to find out, during the 1st day of class, that the reference manual was not required. The following week I went to return it and B & N refused since it had been 18 days, 4 days past their 14 day return policy.

After learning of this ridiculous 14 day return policy I decided that I will shop the competition, and there is a lot of competition out there, before EVER going back into a B & N store. They just lost a customer. I will be passing on this bad customer relations of B & N to other family and friends that are readers.

Whatever happened to making things convenient for the customer and valuing them, especially in this economy?? B & N sure doesn’t seem to care or want the business. With the economy the way it is I don’t think this is good business practice.